CUSTOMER SERVICE

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Customer Service                                                 For Media Inquiries Only

Call 1.855.GO.DIONO (1.855.463.4666)                               Annette Banca - 5W Public Relations

                                                                                               212.584.4299 -  This email address is being protected from spambots. You need JavaScript enabled to view it.

Here's How We Help

Diono provides car seats and travel solutions for families on the go. We’d love to hear from you because it's customer input that helps us keep making innovative products that earn high ratings from industry experts and families worldwide.

Whether you contact us by email or phone our Diono Customer Care Support is here to respond to you quickly and assist you with any questions, concerns or issues.  Have questions before, during or after you purchase a Diono product? We've got answers.

We make it convenient for you to get in touch with us and to ensure we give you the best client service, we monitor and record your communications with us.

 

How to contact us

You can reach us by phone at 253-268-2500 or at 855-463-4666 between 8:00 am to 5:00 pm PST. Please note, questions are typically answered within 48-72 hours during normal business hours (8:00am to 5:00pm PST) excludes weekends and national holidays.

When you email us, you will receive a prompt response with a ticket number and a login id. This will allow you to check the status of your inquiry at any time. You can update it as needed and respond to our answers. When your ticket is closed you can re-open it at any time simply by responding to it. 

Also within the Customer Care Support system, your login ID will  give access to our Knowledge Books which will help you with solutions to common questions. Knowledge Books is updated as we receive questions and feedback from you, our customer.

Want to exchange questions, comments and ideas with other customers and Diono?

On the links below, you will find additional information available on:

Shopping for a car seat?

  • We love our seat! I am kinda sad we don't have a second car to buy another one!

    Jodie Tennant
  • Diono products are the ideal solution for today’s “on the go” family!

    diono

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